Payee information FAQs

Where can I find payee information in Zipalti?

You need the View Payees user role to search for payee information on the "Payees" tab of the Zipalti Hub. Click here for instructions on how to search for a payee. Once you have found the payee's record, you see the payee's general, contact, payment and tax information. You may need to click Drop-down arrow at the end of each section to reveal further information. Navigate through the subtabs and all information that appears is related to that specific payee.

Why am I not able to see certain payee information (e.g., social security number)?

You need the View Secure Details user role to view sensitive payee information. If you do not have this role, sensitive information is masked by asterisks.

Why is my payee unpayable?

There are several factors that can make a payee unpayable (see Unpayable reasons). The payee's payable status displays beside the payee name on the payee record. Go to the "Payees" tab and search for the payee. Hover over the tooltip beside the payable status to see the reason why your payee is unpayable. Also check the account status of the payee. On the payee record, in the GENERAL row, look at the "Account Status" field, which indicates if the payee's account is currently active, blocked or suspended.

My payee has made changes to account information. Where can I view, then approve or decline the changes?

You need the Payee Reviewer role to review, approve or decline payee changes. Go to Payees > Payees Pending Review subtab to see the payees who have made changes to their account information. To view a payee's record, at the end of the payee row, click Actions button and select "View".

To view the actions the payee has been performing in the iFrame/ Supplier Hub, on the payee record, click the "Log" subtab. You see the date and time of the interaction, a description of the action and the IPInternet Protocol address from where the action was performed.

To accept or reject the updates, go back to the "Payees Pending Review" subtab. At the end of the payee row, click Actions button and select "Approve" or "Decline".

You can also request that the payee make further changes. Click here for details.

Payee payments

Where can I view a payee's selected payment method?

The payee's payment method is listed on the payee record. Search for the payee on the "Payees" tab of the Zipalti Hub. Refer to the PAYMENT DETAILS row. At the end of this row, click Drop-down arrow to reveal further information. If you see "+ More", click it to reveal more details.

Where can I view a payee's previous bills?

You need the View Payees and View Bills user roles to view payee bills. Search for the payee on the "Payees" tab of the Zipalti Hub. Click the "Bills" subtab, which displays a history of all the payee's bills.

Where can I view a payee's previous payments, and details such as transaction fees and the actual amount the payee received for a certain payment?

Search for the payee on the "Payees" tab of the Zipalti Hub. Click the "Payments" subtab to view payment history. Click a payment row to view its details.

How are payee fees calculated?

The payee fee for each payment represents the summation of "Payee transaction fee + Submitted currency to payee currency FXForeign exchange rate". The net amount disbursed to the payee is "Amount submitted – (Payee transaction fee + Submitted currency to payee currency FX rate)". These field values are displayed in a "Payment details" report.

Payee tax information

Where can I view payee tax information?

Search for the payee on the "Payees" tab of the Zipalti Hub. Refer to the TAX INFO row. At the end of this row, click Drop-down arrow to reveal further tax information. If you see "+ More", click it to reveal more details.

How do I download a payee's Certificate of No U.S. Activities?

Search for the payee on the "Payees" tab of the Zipalti Hub. Refer to the TAX INFO row. At the end of this row, click Drop-down arrow to reveal further tax information. Near the status of the certificate, click "+ More", then click "Download".

How do I waive payee submission of tax forms for payments under $600 USD?

You need the Update Payee user role to waive tax form submission. Search for the payee on the "Payees" tab of the Zipalti Hub. Click the "Settings" subtab. Beside "Allow payee not to submit W9 for payments under USD 600", click the toggle button to "On", then click the check mark to confirm your selection. For more information about updating tax information, click here.

How do I acknowledge that I have received a payee's tax form manually?

You need the Update Payee user role to acknowledge receipt of a manual tax form. Search for the payee on the "Payees" tab of the Zipalti Hub. At the top right of the screen, click "Actions", hover over "Tax form" and select "Tax form submitted manually". Click "Ok". For more information about updating tax information, click here.

How do I invalidate a payee's current tax form?

You need the Update Payee user role to invalidate tax forms. Search for the payee on the "Payees" tab of the Zipalti Hub. At the top right of the screen, click "Actions", hover over "Tax form" and select "Invalidate tax form". Click "Ok". For more information about updating tax information, click here.

How do I download a copy of a payee's tax form details?

You need the Update Payee user role to download tax form details. Search for the payee on the "Payees" tab of the Zipalti Hub. At the top right of the screen, click "Actions", hover over "Tax form" and select "Download 'tax' form". For more information about updating tax information, click here.

How do I find documents, such as ID and tax forms that a payee uploaded to the iFrame?

You need the View Documents user role to view payee documentation. Search for the payee on the "Payees" tab of the Zipalti Hub. Click the "Documents" subtab. A list of the payee's documents displays. At the end of a document row, click Actions button and select "Download".

If the document is pending approval and you have the Documents Approval user role, you may approve or reject the document by selecting that option from the dropdown menu.

Payee risk

How do I find out if a specific payee is flagged as high risk?

You need the Risk Management user role can find payee risk information. Search for the payee on the "Payees" tab of the Zipalti Hub. Click the "Detect Info" subtab, then click a risk case row to view its details. For further information on viewing and resolving risk cases, click here.