Missing password reset emails for payees

In Zipalti, you can send password reset emails to your payees. If you receive complaints about missing password reset emails, check your domain registration. 

Properly registering your domain ensures that email providers recognize messages sent by Zipalti on your behalf, such as password reset emails. If the domain isn't set up correctly, email providers may send these messages to spam or reject them completely.

Password Reset

When your domain is registered with Zipalti, the Payee Details page in your account has the option to send password reset emails. Follow the steps below to locate the Password Reset option.

1. Search for the payee.
2. Open the Payee Details page.
3. Click Actions.
4. Select Password Reset.

By clicking Password Reset, an email will be sent to the payee’s email address with a link to reset their password. 

If the Password Reset option is not available in the Actions menu, your domain likely needs to be registered with Zipalti. Set up domain registration by following the steps in the Register Your Domain article.